Ron Kaufman <br/><br/>
"Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet" 

 - Singapore  Evolve Publishing  2012 
 - 250 p.; 24 cm 
<br/><br/><label>ISBN: </label>0 
<br/><br/><label>Dewey Class. No.: </label>658.812 KAU