00427    a2200121   4500082001400000100001800014245006200032260003500094300001600129942002200145952012300167999001500290  a158.2 STO  aDouglas Stone  aDifficult Conversations: How to Discuss What Matters Most  aLondonb"	Penguin Books"c2000  a272p,c20cm  cNF ENG2158.2 STO  2ddc3Fast Cataloged Item98336aKFPLbKFPLcENGd2025-08-27l0o158.2 STOpKL-2025-001298r2025-08-27 12:34:26yNF ENG  c9311d9311